Refund Policy

Transparent and straightforward refund terms for your confidence

Introduction

At CommonsLantern, we recognize that plans can sometimes change, and we commit to upholding transparent and just refund practices. This document provides the criteria for eligibility for reimbursement of funds for yacht rental services.

We urge you to review this policy thoroughly before reserving a service. Your reservation with CommonsLantern signifies your acceptance of these terms for refunds.

Cancellation and Refund Timeline

Above 72 Hours Prior to Charter

100% Refund

Eligible for: A complete refund except for service charges

Processing Duration: 5-7 working days

Service Charge: €50 for credit card payments

Requirements: Must be officially requested via electronic mail or telephone

24-72 Hours Prior to Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Duration: 7-10 working days

Service Charge: €25 subtracted from the returned amount

Requirements: A valid excuse is required; administrative expenses may be incurred

Less Than 24 Hours Prior to Charter

No Refund

Eligible for: No reimbursement available

Exceptions: Emergency situations will be taken into consideration

Alternative: A credit for future charters may be granted at the discretion of management

Requirements: Proof is necessary for emergency cases

Cancellations Due to Weather

Our Commitment to Safety

Our highest concern is safety. Should the weather make charter operations unsafe as determined by our certified captain, we provide several options:

  • Complete Refund: Should rescheduling not be an option, a full refund will be provided
  • Rescheduling: Move your booking to an alternate available day at no additional expense
  • Charter Credit: Obtain a credit that is valid for one year from the original charter date

Weather Decision-Making

Evaluating the weather includes:

  • Evaluation of wind velocity and direction
  • Assessment of wave magnitude and sea state
  • Forecasts concerning visibility and precipitation
  • Advisories and warnings from the Coast Guard
  • Safety assessment by a professional captain

Decision Timing: Final decisions regarding weather cancellations are made no later than 4 hours before the scheduled departure.

Emergency Medical Refunds

Health-Related Emergencies

Situations that may warrant special refund consideration include:

  • A sudden medical condition or injury necessitating hospital care
  • A death within the immediate family
  • Military orders or urgent recall
  • Being summoned for jury duty or court
  • Travel impediments due to natural disasters

Required Documents

Please submit the following to address emergency refund requests:

  • A medical statement or documentation from the hospital
  • Certificate of death (if relevant)
  • Documentation regarding military directives
  • Notice of jury duty or court subpoena
  • Travel warnings or declarations of emergencies

Procedure: Funds returned for emergencies are processed within a period of 3-5 working days after all necessary documents are provided.

Cancellations Related to Operations

Technical Difficulties

If the assigned yacht encounters irreparable mechanical issues:

  • Alternate Yacht: A comparable substitute will be sought
  • Complete Refund: If a suitable replacement isn't accessible
  • Partial Refund: In the event the substitute yacht carries a different rate
  • Reimbursement: Extra compensation might be provided as consolation

Lack of Crew

In the rare instance when certified crew members aren't available:

  • Substitute crew will be arranged if possible
  • Complete refund if the charter cannot go forward
  • Rescheduling without additional charges

Refund Issuance

Forms of Payment

Refunds will be issued to the original form of payment utilized for the booking:

  • Credit Cards: 5-7 working days
  • Direct Bank Deposits: 7-10 working days
  • Cash/Check: 3-5 working days

Service Charges

Credit Card Handling

A €50 fee for cancellations occurring above 72 hours prior to the charter

Bank Transfer Handling

A €25 fee for all refunds conducted via bank transfer

International Transaction Handling

Further charges may be applied for refunds across borders

Credits for Charters

Eligibility for Credits

Credits for future charters might be extended instead of refunds under certain conditions:

  • Late cancellations (under 24 hours notice)
  • Charters canceled due to weather
  • Requests to reschedule initiated by the client
  • Unexpected operational obstacles

Terms for Credits

  • Validity: Effective for 12 months post-issuance
  • Non-Transferable: Credits cannot be transferred to different individuals
  • Amount: Equivalent to the full value of the charter; no handling fees applied
  • Application: May be used for any available charter
  • Non-Extensible: No extensions past the 12-month limit

Compensation for Partial Services

Interruptions in Service

If your yacht rental is interrupted or shortened for reasons within our control:

  • Refund based on the proportion of service unused
  • Credit equivalent to a future rental of similar value
  • Gratuitous services or upgrades

Early Termination Due to Guests

In the event of premature cessation of the charter due to guest behavior or safety breaches:

  • No reimbursement for the remainder of the service
  • Total payment due
  • Possible additional fees

Settling Disputes

Should you challenge a refund determination, the following options are available:

  • Call for a management review
  • Submit supplementary documents or evidence
  • Contact consumer protection groups
  • Explore legal avenues consistent with the law

Procedure for Refund Requests

Step 1: Get in Touch

Make your refund claim through:

Step 2: Submit Your Details

Your request should include the following:

  • Confirmation code for your booking
  • Scheduled date and time for the charter
  • Cancellation rationale
  • Supporting documents (where needed)
  • Chosen refund option

Step 3: Evaluation and Action

We will confirm receipt of your plead within 24 hours, assess it against our policy, communicate a decision within 48 hours, and finalise the approved refunds within the given timelines.

Vital Information

  • All requests for refunds must be documented
  • Reimbursements are conducted in € regardless of the original payment's currency
  • It is highly advised to have travel insurance
  • This policy can change, given a 30-day notice
  • Refunds are inclusive of relevant taxes and legal stipulations

Contact Details

For inquiries on refunds or to file for one:

Refunds Department
CommonsLantern Marine Services Ltd.
Marina Point
Hamburg 20457
Germany

Phone: +49 40 99999999
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: September 23, 2028

This refund guideline aims to be just and clear. We encourage you to look over these stipulations carefully before you reserve and reach out to us for any inquiries.